Kids Clinic India Private Ltd (referred to as “we”, us”, “Cloudnine”) are the authors and publishers of the website www.cloudninecare.com (http://www.cloudninecare.com) and its sub domains, if any, (collectively referred to as “Websites”) on the world wide web as well as providers of health care related services to customers with the aid of other software applications, including but not limited to the Applications used for Hospital Information System, Customers Relationship Management, Appointments Management, Call center / Contact center, Mobile applications (referred to as “App”). All such App s, together with Websites visited, accessed or used by users including at Cloudnine premises at centers are referred to as “Services”. Cloudnine provides the Services, either on its own or in partnership with its agents, affiliates, associates, representatives or other third parties (together referred to as “Partners”)
The Agreement applies to you if you are –
A customer / patient, his/her representative/ attendant/ relative/ friend or affiliate (“you” or “User”); or
A user of the Website or App or avail the Services made available by Cloudnine (“you” or “User”).
This Agreement applies to all services made available by Cloudnine on premises at any of the Cloudnine centers or on the Website or App.
The Services may change from time to time, at the sole discretion of Cloudnine, and the Agreement will apply to your visit to and your use of the Website or App or Cloudnine’s centers located anywhere in the Globe to avail the Services, as well as to all information provided by you on the Website or App or at the centers at any given point in time.
This Agreement defines the terms and conditions under which you are allowed to use the Website and App and other services and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at firstname.lastname@example.org
By downloading or accessing the App or Website or visiting centers to use the Services, you irrevocably accept all the terms and conditions stipulated in this Agreement and agree to fully abide by them.
This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you. By availing any Service, you signify your agreement and acceptance to this Agreement.
We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time.
You should read the Agreement at regular intervals. Your use of the App or Website or otherwise following any such modification constitutes your agreement to follow and be bound by the Agreement so modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable in general and/ or to specific areas of this Website or to particular Service are also considered as part of the Agreement.
You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.
Your access to use of the Website and the Services will be solely at the discretion of Cloudnine. The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:
You must be of 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to Cloudnine that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website and otherwise, and agree to and abide by this Agreement.
Cloudnine and its Partners may during the process of rendering the Services, collect information relating to the devices through which you access the Website, location from which you access and anonymise data of your usage. The collected information in anonymised form will be used only for improving the quality of the Services and to build new services.
The Website and App allows Cloudnine and its Partners to have access to Users’ personal email or phone number, for the purpose of communication and analytics.
Cloudnine and its Partners shall not be responsible in any manner for the authenticity or correctness of the personal information or sensitive personal data or information supplied by the User to Cloudnine or to any other person acting on behalf of Cloudnine or its Partners.
The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website or App. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify Cloudnine of any actual or suspected unauthorized use of the User’s account or password. Although Cloudnine will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Cloudnine or others due to such unauthorized use.
If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Cloudnine has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Cloudnine has the right to discontinue the Services to the User at its sole discretion.
It is your responsibility to keep your correct mobile number and email ID updated in the Website or App. All reminders and notifications will be sent to the account associated with this mobile number and/or email ID. Every time you change any contact information (mobile or email), we will send a confirmation. Cloudnine is not responsible for any loss or inconvenience caused due to your non-updation of your contact details
Cloudnine and its Partners may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.
This facility is only enabled or created for you after you have signed up and explicitly accepted these Terms.
Information available in your Health Account is of two types:
Any Cloudnine-created information is provided on an as-is basis and Cloudnine makes no representation in connection therewith.
The accuracy, adequacy, reliability and liability of any Patient-created information generated or created by a User is the sole responsibility of the User. You fully indemnify and hold harmless Cloudnine and its Partners with respect to any inaccuracies, inadequacy, error, loss, problem, liability or any other issue arising out of any Patient-created information entered or accessed by You or on your behalf on the Website or App.
The personal health record facility is provided on a best-efforts as-is basis. While we strive to maintain the highest levels of service availability, Cloudnine or its Partners are not liable for any interruption that may be caused to your access of the Services.
Any health related reminder or notification service (like medication reminder, appointment reminder, vaccination reminder, USG Scan reminder etc.) that may form part of the Services is only a supplementary way of notifying or reminding you of actions to take related to your health. Cloudnine is not liable if for any reason a reminder or notification is not delivered to you or are delivered late or delivered incorrectly, despite its best efforts or if your health is impacted negatively due to the same.
Cloudnine uses industry–level security and encryption to your personal health record. However, Cloudnine cannot guarantee prevention of unauthorized access if you lose your login credentials or they are otherwise compromised. Please safeguard your login credentials and report any actual or suspected breach of account to email@example.com.
If you access your dependents’ record through your personal health record by registering your dependents with your own personal health record, you are deemed to be responsible for the records of your dependents and all obligations that your dependent’s would have had, had they maintained their own separate individual personal health record.
If you provide anyone else access to your personal health record, you are deemed to be responsible for all actions, access, transaction that that person takes or makes, related to your personal health record either on their own or independently. Cloudnine or its Partners are not responsible or liable for any action, transaction, loss, leakage or any other liability arising out of this.
Cloudnine collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of the Practitioners listed on the Website, such as their specialisation, qualification, fees, location, visiting hours, and similar details. Cloudnine takes reasonable efforts to ensure that such information is updated at frequent intervals. Cloudnine cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
The Services provided by Cloudnine or any of its licensors or Partners are provided on an “as is” and “as available’ basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Cloudnine and its Partners do not provide or make any representation, warranty or guarantee, express or implied about the Website, App or the Services. Cloudnine and its Partners do not guarantee the accuracy or completeness of any content or information provided by Users on the Website. To the fullest extent permitted by law, Cloudnine and its Partners disclaim all liability arising out of the User’s use or reliance upon the Website, App, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by Cloudnine or its Partners or any User in relation to any User or services provided by such User.
The Website or App may be linked to the website of third parties, affiliates and business partners. Cloudnine has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website or App. Inclusion of any link on the Website or App does not imply that Cloudnine endorses the linked site. User may use the links and these services at User’s own risk.
Cloudnine and its Partners assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or App or the downloading of any material, data, text, images, video content, or audio content from the Website or App. If a User is dissatisfied with the Website or App, User’s sole remedy is to discontinue using the Website or App.
If Cloudnine determines through feedback or otherwise that you have provided fraudulent, inaccurate, incomplete or false information, Cloudnine reserves the right to immediately suspend your access to the Website or any of your accounts with Cloudnine and makes such declaration about suspension on the website alongside your name as determined by Cloudnine for the protection of its business and in the interests of Users. You shall be liable to indemnify Cloudnine and its Partners for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected Cloudnine, its Partners or its Users.
While Cloudnine will try to ensure a confirmed appointment with a medical service provider (like doctor / Consultant / usg scan or diagnostic lab) for a User who has requested an appointment on the Website or App, Cloudnine or its Partners do not guarantee that the User will get a confirmed appointment. Further, Cloudnine and its Partners have no liability if such an appointment is confirmed but later cancelled, postponed or rescheduled by the hospital or medical service provider, or the medical service provider is not available as per the given appointment time.
You understand and agree that any interactions and associated issues with other Users including but not limited to your health issues and your experiences is strictly between you and the other Users. You shall not hold Cloudnine or its Partners responsible for any such interactions and associated issues and Cloudnine will not be held responsible or liable for the same. For avoidance of doubt, the Services are not to provide any healthcare or medical advice or diagnosis and hence Cloudnine and its Partners are not responsible for any medical or other outcomes between you and the medical service providers you interact with, pursuant to any interactions on the Website or App. If you decide to engage with a medical service provider to provide medical services to you, you do so at your own risk. Cloudnine or its Partners shall not be responsible for any breach of service or service deficiency by any medical service provider you connect, engage or transact with using the Website or App. We advise you to perform your own investigation or get feedback prior to selecting a doctor or any other service provider available on the Website or App.
Without prejudice to the generality of the above, Cloudnine or its Partners will not be liable for:
Further, Cloudnine shall not be liable, under any event, for any comments or feedback given by any of the Users in relation to the services provided by another User. All such feedback should be made in accordance with applicable law. The option of Users to give feedback remains at Cloudnine’s sole discretion and may be modified or withdrawn at its sole discretion. Cloudnine may moderate such feedback at any time. Cloudnine shall not be obliged to act in any manner to give effect to the content of Users’ feedback.
The Website and App provide you the ability to pay online through a third party payment gateway for some of the Services available on the Website or App.
(a) if any transaction does not fructify or may not be completed or
(b) for any failure on part of the bank or the credit card or the third party site or agency to perform any of its obligations or
(c) in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.
The cancellation and refund policy is applicable to all online payments made through mobile app and website for booking appointments.
*we have a 100% refund policy on any transaction and usually refunds are processed in upto 10 working days.
*The cancellation policy entails refund of consultation fees only. The convenience fee will not be refunded in case the cancellation is initiated at user end
On cancellation, amount will be refunded via same source of payment and will be subject to the payment terms of the source only.
Some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between Cloudnine and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner.
It is hereby expressly clarified that, the Information that you obtain or receive from Cloudnine, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational purposes only. In no event shall Cloudnine be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
The Services are NOT intended to be a substitute for getting in touch with emergency healthcare. If you are an User facing a medical emergency (either on your or another person’s behalf), please contact an ambulance service, hospital, doctor or appropriate medical professional directly.
The contents listed on the Website are
Either User generated content,
Or might be that of Cloudnine and its Partners.
The information that is collected by Cloudnine directly or indirectly from the Users shall belong to Cloudnine and its Partners. Copying of the copyrighted content published by Cloudnine or its Partners on the Website for any commercial purpose or for the purpose of earning profit will be a violation of copyright and Cloudnine and its Partners reserve their rights to take action under applicable law accordingly.
Cloudnine authorizes the User to view and access the content available on or from the Website solely for ordering, receiving, delivering, sharing, storing and communicating only as per this Agreement. The contents of the Website, App, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Website (collectively, “Cloudnine Content”), are the property of Cloudnine or its Partners and are protected under copyright, trademark and other applicable laws. User shall not modify the Cloudnine Content or reproduce, display, publicly perform, distribute, or otherwise use the Cloudnine Content in any way for any public or commercial purpose or for personal gain.
User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
You are solely responsible for the content that you choose to submit for publication on the Website, including any feedback, ratings, or reviews (“Critical Content”). The role of Cloudnine in publishing Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. Cloudnine disclaims all responsibility with respect to the content of Critical Content, and its role with respect to such content is restricted to its obligations as an ‘intermediary’ under the said Act. Cloudnine shall not be liable to pay any consideration to any User for re-publishing any content across any of its or its Partners platforms.
Your publication of reviews and feedback on the Website is governed by Clause 12 stated hereinafter. Without prejudice to the detailed terms stated in Clause 12, you hereby agree not to post or publish any content on the Website that (a) infringes any third-party intellectual property or publicity or privacy rights, or (b) violates any applicable law or regulation, including but not limited to the ITIG Rules and SPI Rules. Cloudnine, at its sole discretion, may choose not to publish your reviews and feedback, if so required by applicable law, and in accordance with Clause 5 of these Terms. You agree that Cloudnine may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of:
and you agree to provide your fullest co-operation further to such communication by Cloudnine.
Cloudnine or its Partners, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information (as mentioned above) generated by Users, or on being notified by the appropriate Government or its agency that the Website or App is being used by the User to commit any unlawful act and/or is being used in violation of Clauses 12.a and 12.b above, shall be entitled to remove or disable access to the material or information that is in contravention of Clause 12. Cloudnine is entitled to act, as required by the ITIG Rules, within thirty six hours of obtaining such knowledge and, where applicable, work with Users to disable such information that is in contravention of applicable law. Cloudnine shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
Cloudnine may disclose or transfer User-generated information to its affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer. Cloudnine will comply with any duly-issued government or court directions to disable access to the User-generated information, should it be found to be illegal by a competent governmental authority.
The contents of the Website and App are protected by intellectual property laws of India including without limitation to trademark and copyright laws. Reproduction, retransmission, public and/or commercial use of any or all the material on the Website and App are prohibited. The logos, service marks and trademarks (“IP Marks”) displayed on the Website or App are the property of Cloudnine or its Partners or have been licensed to Cloudnine or its Partners by the relevant owners for use. The User may use this material only as expressly authorized by Cloudnine or its Partners and shall not copy, transmit or create derivative works of such material without express authorization from Cloudnine or its Partners.
The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website or App that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website or App with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution. Nothing on the Website or App should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks without written permission from Cloudnine.
Cloudnine reserves the right to suspend or terminate a User’s access to the Website and the Services with or without notice and to exercise any other remedy available under law where:
Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Website under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User. The User shall ensure that he/she/it has continuous backup of any medical services the User has rendered in order to comply with the User’s record keeping process and practices.
All information available on the Website or App, (the “Information”) is provided on the condition that the User will make independent determination in respect of its accuracy, completeness or usefulness suitability prior to use or making any decision for any loss or damage in reliance hereof. Cloudnine and its Partners will not be responsible for the same. Further Cloudnine and its Partners will not be responsible or liable in any manner for any data added, provided, stored or managed by the User including all personally identifiable information
The Information does not constitute an invitation or recommendation to take medical services from Cloudnine or its Partners nor is such Information a substitute for professional advice or solicitation in respect of medical services/ products or recommendation thereof. Cloudnine urges the Users to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other Information.
All information on the Website is provided to you “as is” without warranty of any kind either express or implied including, but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. In no event shall Cloudnine or its Partners be liable for any special, direct, indirect or consequential damages or any damages whatsoever resulting from loss, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information. All information available on a hyper-link site and any third party is subject to the terms and conditions of the legal notices contained therein.
The information available on the Website or App could include inaccuracies or typographic errors. Cloudnine has endeavored to ensure that all the information on the Website is correct, but Cloudnine neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. Cloudnine makes no warranty, express or implied, concerning the website or App and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of Services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website.
In no event shall Cloudnine or its Partners be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:
(a) the use or the inability to use the Services;
(b) unauthorized access to or alteration of the User’s transmissions or data;
(c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall the Company be responsible for the delay or inability to use the Website, App, Services or any related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Website or App, or otherwise arising out of the use of the Website or App, whether based on contract, tort, negligence, strict liability or otherwise. Further, Cloudnine shall not be held responsible for non-availability or access to the Website or App during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond Cloudnine control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at his/her own discretion and risk and the User himself/herself will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from
(a) breach of contract,
(b) breach of warranty,
(c) negligence, or
(d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law
User agrees to indemnify and hold harmless Cloudnine, its affiliates, officers, directors, employees, consultants, licensors, agents, representatives and Partners from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from User’s access to or use of Service, violation of this Agreement, or infringement, or infringement by any other User of his/her/its account, of any intellectual property or other right of any person or entity. Cloudnine will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
You agree that this Agreement and any contractual obligation between the Company and User will be governed by the laws of India.
Subject to the above Paragraph, the courts at Bangalore shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the Website or the Services or the information to which it gives access.
If a User has any questions concerning the Company, the Website or App, this Agreement, the Services, or anything related to any of the foregoing, please write to us at Terms. firstname.lastname@example.org
In accordance with the Information Technology Act, 2000, and the rules made there under, if you have any grievance with respect to the Website or App or the Service, including any discrepancies and grievances with respect to processing of information, you can contact our Grievance Officer at:
The Grievance Officer,
Kids Clinic India Pvt Ltd.
1533 9th Main Jayanagar 3rd Block
In the event you suffer as a result of access or usage of our Website by any person in violation of Rule 3 of the ITIG Rules, please address your grievance to the above Officer.
If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by Cloudnine. Any consent by Cloudnine to, or a waiver by Cloudnine of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.