Kids Clinic India Limited shall be deemed to include its holding company, subsidiaries, associates, and affiliates, and these Terms and Conditions shall apply to all of them.
Kids Clinic India Limited (referred to as “we”, us”, “Cloudnine”) are the authors and publishers of the website www.cloudninecare.com http://www.cloudninecare.com and its sub domains, if any, (collectively referred to as “Websites”) on the world wide web as well as providers of health care related services to customers with the aid of other software applications, including but not limited to the Applications used for Hospital Information System, Customers Relationship Management, Appointments Management, Call center / Contact center, Mobile applications (referred to as “App”).
All such Apps, together with Websites visited, accessed or used by users including at Cloudnine premises at centers are referred to as “Services”. Cloudnine provides the Services, either on its own or in partnership with its agents, affiliates, associates, representatives or other third parties (together referred to as “Partners”)
The privacy policy and terms and conditions shall be read in conjunction and shall be applicable to the user.
Kindly go through these terms and conditions (“Terms”) and the privacy policy available at https://www.cloudninecare.com/privacy (“Privacy Policy”) before you access the Website or App or avail the Services made available by Cloudnine. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and Cloudnine in connection with your visit to the Website and your use of the Services (as defined below).
The Agreement applies to you if you are –
A customer/ user of website / patient, his/her representative/ attendant/ relative/ friend or affiliate (“you” or “User”); or
A user of the Website or App or avail the Services made available by Cloudnine (“you” or “User”).
This Agreement applies to all services made available by Cloudnine on premises at any of the Cloudnine centers or on the Website or App.
The Services may change from time to time, at the sole discretion of Cloudnine, and the Agreement will apply to your visit to and your use of the Website or App or Cloudnine’s centers located anywhere in the Globe to avail the Services, as well as to all information provided by you on the Website or App or at the centers at any given point in time.
This Agreement defines the terms and conditions under which you are allowed to use the Website and App and other services and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at info@cloudninecare.com By downloading or accessing the App or Website or visiting centers to use the Services, you irrevocably accept all the terms and conditions stipulated in this Agreement and agree to fully abide by them.
This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you. By availing any Service, you signify your agreement and acceptance to this Agreement.
We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time.
You should read the Agreement at regular intervals. Your use of the App or Website or otherwise following any such modification constitutes your agreement to follow and be bound by the Agreement so modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable in general and/ or to specific areas of this Website or to particular Service are also considered as part of the Agreement.
You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.
Your access to use of the Website and the Services will be solely at the discretion of Cloudnine. The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:
the Indian Contract Act, 1872, the (Indian) Information Technology Act, 2000, The Digital Personal Data Protection Act 2023, and the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “ITIG Rules”).
You must be of 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to Cloudnine that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website and otherwise, and agree to and abide by this Agreement.
The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules, The Digital Personal Data Protection Act 2023, and are reproduced in the Privacy Policy.
Cloudnine and its Partners may during the process of rendering the Services, collect information relating to the devices through which you access the Website, location from which you access and anonymise data of your usage. The collected information in anonymised form will be used only for improving the quality of the Services and to build new services.
The Website and App allows Cloudnine and its Partners to have access to Users’ personal email or phone number, for the purpose of communication and analytics.
The Privacy Policy sets out:The type of information collected from Users, including sensitive personal data or information;
The purpose, means and modes of usage of such information;
How and to whom Cloudnine will disclose such information; and,
Other information mandated by the SPI Rules.
The User is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of:
the fact that certain information is being collected;
the purpose for which the information is being collected;
the intended recipients of the information;
the nature of collection and retention of the information; and
the various rights available to such Users in respect of such information.
Cloudnine and its Partners shall not be responsible in any manner for the authenticity or correctness of the personal information or sensitive personal data or information supplied by the User to Cloudnine or to any other person acting on behalf of Cloudnine or its Partners.
The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website or App. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify Cloudnine of any actual or suspected unauthorized use of the User’s account or password. Although Cloudnine will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Cloudnine or others due to such unauthorized use.
If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Cloudnine has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Cloudnine has the right to discontinue the Services to the User at its sole discretion.
It is your responsibility to keep your correct mobile number and email ID updated in the Website or App. All reminders and notifications will be sent to the account associated with this mobile number and/or email ID. Every time you change any contact information (mobile or email), we will send a confirmation. Cloudnine is not responsible for any loss or inconvenience caused due to your non-updation of your contact details
Cloudnine and its Partners may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.
Cloudnine may now or in the future provide Services where you may be able to converse with Cloudnine, its authorized representatives, its doctors or similar stakeholders via online chat, text messages, video call or voice call. When you choose this option, the records of such conversations, calls or exchanges may be recorded and stored in Cloudnine’s or its Partners’ servers. Such records are dealt with only in accordance with the terms of the Privacy Policy. Cloudnine and its Partners accept no liability if you choose to use such a facility to interact with doctors or clinicians or if the facility is not used in accordance with the foregoing.
You may be provided with a personal health record facility to add, modify, delete and manage your health related records and information. The specific terms relating to this are as below, without prejudice to the rest of these Terms and the Privacy Policy:
This facility is only enabled or created for you after you have signed up and explicitly accepted these Terms.
Information available in your Health Account is of two types:
Patient-created: Information generated and uploaded by you.
Cloudnine-created:
The information generated by Cloudnine based on the User availing various services rendered by Cloudnine like Consultation, Diagnostic Tests, Admissions, etc.
Any Cloudnine-created information is provided on an as-is basis and Cloudnine makes no representation in connection therewith.
The accuracy, adequacy, reliability and liability of any Patient-created information generated or created by a User is the sole responsibility of the User. You fully indemnify and hold harmless Cloudnine and its Partners with respect to any inaccuracies, inadequacy, error, loss, problem, liability or any other issue arising out of any Patient-created information entered or accessed by You or on your behalf on the Website or App.
The personal health record facility is provided on a best-efforts as-is basis. While we strive to maintain the highest levels of service availability, Cloudnine or its Partners are not liable for any interruption that may be caused to your access of the Services.
Any health related reminder or notification service (like medication reminder, appointment reminder, vaccination reminder, USG Scan reminder etc.) that may form part of the Services is only a supplementary way of notifying or reminding you of actions to take related to your health. Cloudnine is not liable if for any reason a reminder or notification is not delivered to you or are delivered late or delivered incorrectly, despite its best efforts or if your health is impacted negatively due to the same.
Cloudnine uses industry–level security and encryption to your personal health record. However, Cloudnine cannot guarantee prevention of unauthorized access if you lose your login credentials or they are otherwise compromised. Please safeguard your login credentials and report any actual or suspected breach of account to info@cloudninecare.com.
If you access your dependents’ record through your personal health record by registering your dependents with your own personal health record, you are deemed to be responsible for the records of your dependents and all obligations that your dependent’s would have had, had they maintained their own separate individual personal health record.
If you provide anyone else access to your personal health record, you are deemed to be responsible for all actions, access, transaction that that person takes or makes, related to your personal health record either on their own or independently. Cloudnine or its Partners are not responsible or liable for any action, transaction, loss, leakage or any other liability arising out of this.
Cloudnine collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of the Practitioners listed on the Website, such as their specialisation, qualification, fees, location, visiting hours, and similar details. Cloudnine takes reasonable efforts to ensure that such information is updated at frequent intervals. Cloudnine cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
The Services provided by Cloudnine or any of its licensors or Partners are provided on an “as is” and “as available’ basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Cloudnine and its Partners do not provide or make any representation, warranty or guarantee, express or implied about the Website, App or the Services. Cloudnine and its Partners do not guarantee the accuracy or completeness of any content or information provided by Users on the Website. To the fullest extent permitted by law, Cloudnine and its Partners disclaim all liability arising out of the User’s use or reliance upon the Website, App, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by Cloudnine or its Partners or any User in relation to any User or services provided by such User.
The Website or App may be linked to the website of third parties, affiliates and business partners. Cloudnine has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website or App. Inclusion of any link on the Website or App does not imply that Cloudnine endorses the linked site. User may use the links and these services at User’s own risk.
Cloudnine and its Partners assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or App or the downloading of any material, data, text, images, video content, or audio content from the Website or App. If a User is dissatisfied with the Website or App, User’s sole remedy is to discontinue using the Website or App.
If Cloudnine determines through feedback or otherwise that you have provided fraudulent, inaccurate, incomplete or false information, Cloudnine reserves the right to immediately suspend your access to the Website or any of your accounts with Cloudnine and makes such declaration about suspension on the website alongside your name as determined by Cloudnine for the protection of its business and in the interests of Users. You shall be liable to indemnify Cloudnine and its Partners for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected Cloudnine, its Partners or its Users.
While Cloudnine will try to ensure a confirmed appointment with a medical service provider (like doctor / Consultant / usg scan or diagnostic lab) for a User who has requested an appointment on the Website or App, Cloudnine or its Partners do not guarantee that the User will get a confirmed appointment. Further, Cloudnine and its Partners have no liability if such an appointment is confirmed but later cancelled, postponed or rescheduled by the hospital or medical service provider, or the medical service provider is not available as per the given appointment time.
Cloudnine or its Partners may provide value added services which connect Users directly to the medical service providers via video call, voice call, text message, online chat or other electronic means and the information exchanged between the User and the medical service provider is stored and used in accordance with the Privacy Policy. However, it is at the discretion of the User, to avail such Service if it is available.
You understand and agree that any interactions and associated issues with other Users including but not limited to your health issues and your experiences is strictly between you and the other Users. You shall not hold Cloudnine or its Partners responsible for any such interactions and associated issues and Cloudnine will not be held responsible or liable for the same. For avoidance of doubt, the Services are not to provide any healthcare or medical advice or diagnosis and hence Cloudnine and its Partners are not responsible for any medical or other outcomes between you and the medical service providers you interact with, pursuant to any interactions on the Website or App. If you decide to engage with a medical service provider to provide medical services to you, you do so at your own risk. Cloudnine or its Partners shall not be responsible for any breach of service or service deficiency by any medical service provider you connect, engage or transact with using the Website or App. We advise you to perform your own investigation or get feedback prior to selecting a doctor or any other service provider available on the Website or App.
Without prejudice to the generality of the above, Cloudnine or its Partners will not be liable for:
any wrong medication or treatment quality being given by the doctor(s), diagnostic service provider(s), pharmacy(s), or any medical negligence on part of the any of the above;
any type of inconvenience suffered by the User due to a failure on the part of the medical service provider including doctor to make himself/herself available at the appointed time, no show by the doctor, inappropriate treatment, or similar difficulties;
cancellation or rescheduling of booked appointment or any variance in the fees charged;
any medical eventualities that might occur subsequent to using the services of a doctor, diagnostic lab services, pharmacy, whom the User has selected on the basis of the information available on the Website or App or with whom the User has booked an appointment or performed a transaction through the Website or App.
Further, Cloudnine shall not be liable, under any event, for any comments or feedback given by any of the Users in relation to the services provided by another User. All such feedback should be made in accordance with applicable law. The option of Users to give feedback remains at Cloudnine’s sole discretion and may be modified or withdrawn at its sole discretion. Cloudnine may moderate such feedback at any time. Cloudnine shall not be obliged to act in any manner to give effect to the content of Users’ feedback.
Cloudnine shall not be liable to return/delete/ erase any data collected from the user, however Cloudnine shall not collect any additional data if the user choses to withdraw the consent.
Notwithstanding anything contained anywhere in the terms and conditions, by accepting these terms and conditions, the user explicitly consents to the collection, use, and sharing of their personal and medical data with third parties, including but not limited to healthcare providers, insurers, researchers, third party digital platforms and authorized agents, for the following purposes: diagnosis, treatment, medical research, insurance claims processing, healthcare management, provide better customer experience, manage internal operations efficiently and other related activities deemed necessary for the provision of healthcare services. The user acknowledges that their data may be shared securely and in accordance with applicable laws and regulations governing data privacy and confidentiality. The user retains the right to withdraw this consent at any time by notifying Cloudnine in writing. However, withdrawal of consent may affect the provision of healthcare services.
The Website and App provide you the ability to pay online through a third party payment gateway for some of the Services available on the Website or App.
If you choose to pay online, you may be directed to a third party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third party payment gateway.
1. Cloudnine shall not be liable
if any transaction does not fructify or may not be completed or
for any failure on part of the bank or the credit card or the third party site or agency to perform any of its obligations or
in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.
Refund & Cancellation Policy
100% Refund for appointment booking transactions only.
Refunds are processed within up to 10 working days.
Appointment Cancellations
Consultation fee will be refunded if the cancellation is initiated by the user.
Convenience fee is non-refundable if the user cancels.
Packages & Bed Bookings
No cancellation or refund is allowed for package purchases or bed bookings.
Refund Method
Refunds will be made to the original payment method used.
All payments made for advance bookings are non-refundable upon cancellation.
We accept payments through Cash (Indian Rupees - INR only), UPI, NEFT, IMPS, and other authorized electronic methods.
Please note that we do not accept payments made by cheque.
If refund to the original mode is not possible due to technical issues, the amount will be transferred via an alternative electronic payment method.
In the rare event that a refund is approved, it will be processed exclusively through electronic means (NEFT or payment links) to accounts within India. Refunds will be completed within 10 working days.
We do not provide refunds in cash or by cheque under any circumstances.
Please inspect all services and items at the time you receive them.
We are not liable for any discrepancies reported after the service has been delivered or the item has been received.
If you notice any issue by oversight, please bring it to our attention immediately so we can take necessary action.
Any delay in settling outstanding bills will incur an interest charge of 18% per annum on the overdue amount.
To ensure the quality of our services and for continuous improvement, please be aware that your video or in-person consultation may be recorded.
These terms and conditions will prevail over any other conflicting terms mentioned in any other document or communication.
Kids Clinic’s liability for any reason and for all causes of action shall be is limited to the cost of the service provided.
Any dispute arising from services rendered by M/s Kids Clinic India Limited shall be resolved by a sole arbitration under the Arbitration and Conciliation Act, 1996. The place of arbitration shall be Bengaluru, Karnataka. The arbitration proceedings will be conducted in English.
Payments must be made via cash (INR only), UPI, NEFT, IMPS, or other accepted electronic modes. Cheques are not accepted.
Items once sold cannot be returned and no refunds will be issued.
Medicines can only be exchanged if the same are in original condition within 30 days from the billing date. Original bill is required for all exchanges
All services and items should be checked at the time of receipt or receiving or utilization. We are not responsible for discrepancies later.
In case of any discrepancy by oversight, please bring it to our notice for clarification and necessary action will be taken immediately.
Any dispute that may arise with respect to this bill rendered by M/s Kids Clinic India Limited. shall be referred and resolved by Arbitration under the provisions of Arbitration and conciliation Act, 1996. Arbitration shall be by sole Arbitrator to be appointed by M/s Kids Clinic India Limited. The place of Arbitration shall be Bengaluru. The language of Arbitration shall be English.
Some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between Cloudnine and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner.
It is hereby expressly clarified that, the Information that you obtain or receive from Cloudnine, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational purposes only. In no event shall Cloudnine be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
The Services are NOT intended to be a substitute for getting in touch with emergency healthcare. If you are an User facing a medical emergency (either on your or another person’s behalf), please contact an ambulance service, hospital, doctor or appropriate medical professional directly.
The contents listed on the Website are
Either User generated content,
Or might be that of Cloudnine and its Partners.
The information that is collected by Cloudnine directly or indirectly from the Users shall belong to Cloudnine and its Partners. Copying of the copyrighted content published by Cloudnine or its Partners on the Website for any commercial purpose or for the purpose of earning profit will be a violation of copyright and Cloudnine and its Partners reserve their rights to take action under applicable law accordingly.
Cloudnine authorizes the User to view and access the content available on or from the Website solely for ordering, receiving, delivering, sharing, storing and communicating only as per this Agreement. The contents of the Website, App, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Website (collectively, “Cloudnine Content”), are the property of Cloudnine or its Partners and are protected under copyright, trademark and other applicable laws. User shall not modify the Cloudnine Content or reproduce, display, publicly perform, distribute, or otherwise use the Cloudnine Content in any way for any public or commercial purpose or for personal gain.
User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
By using this Website, you agree that any information shared by you with Cloudnine or with any other person, medical service provider or anyone else using the Website, App or Services will be subject to our Privacy Policy.
You are solely responsible for the content that you choose to submit for publication on the Website, including any feedback, ratings, or reviews (“Critical Content”). The role of Cloudnine in publishing Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. Cloudnine disclaims all responsibility with respect to the content of Critical Content, and its role with respect to such content is restricted to its obligations as an ‘intermediary’ under the said Act. Cloudnine shall not be liable to pay any consideration to any User for re-publishing any content across any of its or its Partners platforms.
Your publication of reviews and feedback on the Website is governed by Clause 12 stated hereinafter. Without prejudice to the detailed terms stated in Clause 12, you hereby agree not to post or publish any content on the Website that (a) infringes any third-party intellectual property or publicity or privacy rights, or (b) violates any applicable law or regulation, including but not limited to the ITIG Rules and SPI Rules. Cloudnine, at its sole discretion, may choose not to publish your reviews and feedback, if so required by applicable law, and in accordance with Clause 5 of these Terms. You agree that Cloudnine may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of:
Obtaining feedback in relation to Website, App or Cloudnine’s services; and/or
Obtaining feedback in relation to any medical service providers on the Website or App; and/or
Resolving any complaints, information, or queries by medical service providers regarding your Critical Content;
and you agree to provide your fullest co-operation further to such communication by Cloudnine.
1. As mandated by Regulation 3(2) of the ITIG Rules, Cloudnine hereby informs Users that they are not permitted to host, display, upload, modify, publish, transmit, update or share any information that:
belongs to another person and to which the User does not have any right to;
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
harm minors in any way;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
impersonate another person;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
Users are also prohibited from:
violating or attempting to violate the integrity or security of the Website, App or any Cloudnine Content;
transmitting any information (including job posts, messages and hyperlinks) on or through the Website or App that is disruptive or competitive or prejudicial to the provision of Services by Cloudnine;
intentionally submitting any incomplete, false or inaccurate information;
making any unsolicited communications to other Users;
using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
attempting to decipher, decompile, disassemble or reverse engineer any part of the Website or App;
copying or duplicating in any manner any of the Cloudnine Content or other information available from the Website or App;
framing or hot linking or deep linking any Cloudnine Content.
Cloudnine or its Partners, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information (as mentioned above) generated by Users, or on being notified by the appropriate Government or its agency that the Website or App is being used by the User to commit any unlawful act and/or is being used in violation of Clauses 12.a and 12.b above, shall be entitled to remove or disable access to the material or information that is in contravention of Clause 12. Cloudnine is entitled to act, as required by the ITIG Rules, within thirty six hours of obtaining such knowledge and, where applicable, work with Users to disable such information that is in contravention of applicable law. Cloudnine shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, Cloudnine has the right to immediately terminate the access or usage rights of the User to the Website, App and Services and to remove non-compliant information from the Website.
Cloudnine may disclose or transfer User-generated information to its affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer. Cloudnine will comply with any duly-issued government or court directions to disable access to the User-generated information, should it be found to be illegal by a competent governmental authority.
The contents of the Website and App are protected by intellectual property laws of India including without limitation to trademark and copyright laws. Reproduction, retransmission, public and/or commercial use of any or all the material on the Website and App are prohibited. The logos, service marks and trademarks (“IP Marks”) displayed on the Website or App are the property of Cloudnine or its Partners or have been licensed to Cloudnine or its Partners by the relevant owners for use. The User may use this material only as expressly authorized by Cloudnine or its Partners and shall not copy, transmit or create derivative works of such material without express authorization from Cloudnine or its Partners.
The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website or App that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website or App with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution. Nothing on the Website or App should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks without written permission from Cloudnine.
Cloudnine reserves the right to suspend or terminate a User’s access to the Website and the Services with or without notice and to exercise any other remedy available under law where:
Such User breaches any terms and conditions of the Agreement;
A third party reports violation of any of its right as a result of your use of the Services;
Cloudnine is unable to verify or authenticate any information provide to Cloudnine by a User;
Cloudnine has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; or
Cloudnine believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for Cloudnine or its Partners or are contrary to the interests of the Website.
Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Website under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User. The User shall ensure that he/she/it has continuous backup of any medical services the User has rendered in order to comply with the User’s record keeping process and practices.
All information available on the Website or App, (the “Information”) is provided on the condition that the User will make independent determination in respect of its accuracy, completeness or usefulness suitability prior to use or making any decision for any loss or damage in reliance hereof. Cloudnine and its Partners will not be responsible for the same. Further Cloudnine and its Partners will not be responsible or liable in any manner for any data added, provided, stored or managed by the User including all personally identifiable information
The Information does not constitute an invitation or recommendation to take medical services from Cloudnine or its Partners nor is such Information a substitute for professional advice or solicitation in respect of medical services/ products or recommendation thereof. Cloudnine urges the Users to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other Information.
All information on the Website is provided to you “as is” without warranty of any kind either express or implied including, but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. In no event shall Cloudnine or its Partners be liable for any special, direct, indirect or consequential damages or any damages whatsoever resulting from loss, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information. All information available on a hyper-link site and any third party is subject to the terms and conditions of the legal notices contained therein.
The information available on the Website or App could include inaccuracies or typographic errors. Cloudnine has endeavoured to ensure that all the information on the Website or app is correct, but Cloudnine neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. Cloudnine makes no warranty, express or implied, concerning the website or App and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of Services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website.
In no event shall Cloudnine or its Partners be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:
the use or the inability to use the Services;
unauthorized access to or alteration of the User’s transmissions or data;
any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website or app. Neither shall the Company be responsible for the delay or inability to use the Website, App, Services or any related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Website or App, or otherwise arising out of the use of the Website or App, whether based on contract, tort, negligence, strict liability or otherwise. Further, Cloudnine shall not be held responsible for non-availability or access to the Website or App during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond Cloudnine control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at his/her own discretion and risk and the User himself/herself will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from
breach of contract,
breach of warranty,
negligence, or
breach of data
any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law
Notwithstanding anything contained in the terms and condition, the maximum Liability of Cloudnine for any reason and for all causes of action including damages shall not exceed Rs. 100 (Rupees Hundred Only).
User agrees to indemnify and hold harmless Cloudnine, its affiliates, officers, directors, employees, consultants, licensors, agents, representatives and Partners from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from User’s access to or use of Service, violation of this Agreement, or infringement, or infringement by any other User of his/her/its account, of any intellectual property or other right of any person or entity. Cloudnine will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
The User agrees and acknowledges that Cloudnine or its Partners shall not be responsible for any breach of data including sensitive personal data that is collected by Cloudnine for providing services to the User.
The Terms and Conditions and any contractual obligations between Cloudnine and the user shall be governed by and construed in accordance with the laws of India. In the event of any dispute arising between the parties with respect to this agreement, the same shall be referred to the Sole Arbitrator and the arbitration shall be in accordance with Arbitration and Conciliation Act of 1996. The language of arbitration proceeding shall be English. The seat and place of arbitration shall be Bangalore and the decision of the Arbitrator shall be final and binding on both parties herein.
If a User has any questions concerning the Company, the Website or App, this Agreement, the Services, or anything related to any of the foregoing, please write to us at Terms. info@cloudninecare.com
In accordance with the Information Technology Act, 2000, and the rules made there under, if you have any grievance with respect to the Website or App or the Service, including any discrepancies and grievances with respect to processing of information, you can contact our Grievance Officer at:
The Grievance Officer,
Kids Clinic India Limited.
Attic Space Legacy, Sy No 79/4, Outer Ring Road, opp. to Cloudnine Hospital, Bellandur, Bengaluru, Karnataka - 560103
Email: info@cloudninecare.com
In the event you suffer as a result of access or usage of our Website by any person in violation of Rule 3 of the ITIG Rules, please address your grievance to the above Officer.
If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by Cloudnine. Any consent by Cloudnine to, or a waiver by Cloudnine of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
Cloudnine may use WhatsApp/ SMS/ Email/ RCS and all such other mode/channel/platform that Cloudnine deems fit to use from time to time as a channel to provide transactional and promotional communications to its customers. By agreeing to the terms and conditions, the user is agreeing to opt-in to get communication from Cloudnine on WhatsApp/ SMS/ Email/ RCS or such other channels used by Cloudnine from time to time. However, user will always have an option to opt-out of getting communication via WhatsApp / SMS/ Email/ RCS from Cloudnine by sending a "STOP" as a reply in the chat window.
Kids Clinic India Private Ltd (referred to as “we”, us”, “Cloudnine”) are the authors and publishers of the website www.cloudninecare.com (http://www.cloudninecare.com) and its sub domains, if any, (collectively referred to as “Websites”) on the world wide web as well as providers of other software applications, including but not limited to the Applications used for Hospital Information System, Customers Relationship Management, Appointments Management, Call center / Contact center, Mobile applications (referred to as “App”). All such App s, together with Websites, visited, accessed or used by users are referred to as “Services”. Cloudnine provides the Services, either on its own or in partnership with its agents, affiliates, associates, representatives or other third parties (together referred to as “Partners”)
This privacy policy (“Privacy Policy”) explains how Cloudnine collects, uses, shares and protects personal information about the Users of the Services (jointly and severally referred to as “you” or “User” or “Users” in this Privacy Policy).
Cloudnine created this Privacy Policy to demonstrate its commitment to the protection of Users’ privacy and Users’ personal information. Users’ use of and access to the Services is subject to this Privacy Policy and the attached Terms of Use. Any term used but not defined in this Privacy Policy shall have the same meaning as attributed to it in the Terms of Use.
BY CONFIRMING THAT YOU ARE BOUND BY THIS PRIVACY POLICY (BY THE MEANS PROVIDED ON THIS WEBSITE OR APP), BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE POLICIES AND PRACTICES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME AND PUBLISH THE SAME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR
SPOUSE, CHILD OR OTHER CLOSE FAMILY MEMBER) OR AN ENTITY, YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.
1. NEED FOR THIS PRIVACY POLICY
This Privacy Policy is published in compliance with, inter alia:
Section 43A of the Information Technology Act, 2000;
a. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and
b. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
This Privacy Policy states:
a. the type of information collected from the Users, including sensitive personal data or information;
b. the purpose, means and modes of usage of such information; and
c. how and to whom we will disclose such information.
2. COLLECTION OF PERSONAL INFORMATION
The nature of services provided by Cloudnine during the course of its business requires Cloudnine to know who you are so that we can best meet your needs. When you access the Services, you may be asked to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. Without prejudice to the generality of the above, information collected by Cloudnine from you may include (but is not limited to) the following:
a. Contact data (such as your mobile number, email address and phone number);
b. Demographic data (such as your gender, nationality, date of birth, postal address and pin code);
c. Data regarding your usage of the services and history of the appointments and other transactions made by or with you through the use of Services;
d. Health or medical data (such as your LMP, past medical history and conditions, diagnostic reports, prescriptions and medication history)
e. Insurance data (such as your insurance carrier and insurance plan); and
f. Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters, your work details, your family details)
The information collected from you by Cloudnine may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.
Personal information is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
The SPI Rules further define “sensitive personal data or information” of a person to mean personal information about that person relating to:
a. passwords;
b. financial information such as bank accounts, credit and debit card details or other payment instrument details;
c. physical, physiological and mental health condition;
d. sexual orientation;
e. medical records and history;
f. biometric information;
g. information received by body corporate under lawful contract or otherwise;
h. visitor details as provided at the time of registration or thereafter; and
i. Call data records
Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as personal information or sensitive personal data or information.
3. PRIVACY STATEMENTS
A. A condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User who does not agree with any provisions of the same has the option to discontinue the Services provided by Cloudnine immediately.
B. All the information provided to us by a User, including sensitive personal information, is voluntary. You understand that Cloudnine, either itself or with its Partners, may use certain information of yours, which has been designated as ‘sensitive personal data or information’ under the SPI Rules,
(a) for the purpose of providing you the Services,
(b) for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes,
(c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally
Identifiable form to our Partners.
Cloudnine also reserves the right to use information provided by or about the User for the following purposes:
i. Publishing such information on the Website.
ii. Contacting Users for offering new products or services.
iii. Contacting Users for taking product and Service feedback.
iv. Analyzing software usage patterns for improving product design and utility.
v. Analyzing anonymized information for commercial use.
You hereby consent to such use of such information by Cloudnine and its Partner/s
C. Collection of information which has been designated as ‘sensitive personal data or information’ under the SPI Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law. You may not be able to use our ‘Services’ in the event such consent is not given.
D. Users’ personally identifiable information, which they choose to provide on the Website or Apps is used to help the Users describe/identify themselves. Other information that does not personally identify the Users as an individual, is collected by Cloudnine or its Partners from Users (such as, patterns of utilization described above) and is exclusively owned by Cloudnine or its partners. We or our Partners may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties. In particular, we and our Partners reserve with us the right to use anonymized User demographics information and anonymized User health information for the following purposes:
i. Analyzing software usage patterns for improving product design and utility.
ii. Analyzing such information for research and development of new technologies.
iii. Using analysis of such information in other commercial product offerings of Cloudnine or its Partners.
iv. Sharing analysis of such information with third parties for commercial use.
E. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on your profile information page on the Websites or App or by contacting us at privacy@cloudninecare.com.
We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Cloudnine has reasonable grounds to suspect that the information provided by you is untrue, inaccurate,
out of date or incomplete, Cloudnine may, at its sole discretion, discontinue the provision of the Services to you.
F. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through online.support@cloudninecare.com. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us or our Partners as long as necessary for us to provide our Services effectively or improve the Services, but our use of the anonymized data will be solely for analytic purposes.
G. Cloudnine may require the User to pay with a credit card, debit card, net banking, wallets or other online payment mechanisms for Services for which an amount(s) is/are payable. Cloudnine will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process offered by a third party payment gateway. User’s credit card/ debit card details are transacted upon secure sites of approved payment gateways which are digitally encrypted, thereby providing the highest possible degree of care as per latest technology currently available. User is cautioned, however, that internet technology is not fool proof or safe and User should exercise discretion on using the same.
H. Due to the communications standards on the Internet, when a User or anyone who visits the Website, we automatically receive the URL of the site from which anyone visits. We also receive the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer/ device operating system and type of web browser the User is using, email platform, as well as the name of User’s ISP. This information is used to analyze overall trends to help Cloudnine improve
its Service. The linkage between User’s IP address and User’s personally identifiable information may be available to us or our Partners but is not shared with other third parties.
Notwithstanding the above, we may share some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow our business.
I. The Website may use cookies to store certain data (that is not sensitive personal data or information) that is used by us and our partners for the technical administration of the Website, App, research and development, and for User administration. During the course of providing Services, advertisements or optimizing services to its Users, Cloudnine may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies however, do not store any personal information of the User.
J. In order to have access to all the features and benefits on our Website or App, a User must first create an account on our Website or App. To create an account, a User is required to provide the following information, which such User recognizes and expressly acknowledges is personal information, allowing others, including Cloudnine, to identify the User:
Name, User ID, email address, address, date of birth, gender, phone number and password chosen by the User. Other optional information may be requested on the registration page. We may, in future, include other optional requests for information from the User to help us to customize the Services to deliver personalized information to the User. However, Cloudnine presumes your consent in relation to various matters, once you complete the registration process.
K. This Privacy Policy applies to Websites, App and Services that are owned and operated by Cloudnine. We do not exercise control over the sites that may be displayed as search results or links from within the Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which Cloudnine is not responsible or liable. Accordingly, Cloudnine does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Cloudnine guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials
available on such websites. The inclusion or exclusion does not imply any endorsement by Cloudnine of the website, the website’s provider, or the information on the website. If you decide to visit a third party website linked to the Website, you do this entirely at your own risk. Cloudnine encourages the User to read the privacy policies of that website.
L. The Services may enable a User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized Cloudnine representatives or agents, and their opinions or statements do not necessarily reflect those of Cloudnine, and they are not authorized to bind Cloudnine to any contract or agreement. Cloudnine hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
M. Cloudnine may periodically ask users to complete surveys asking about their experiences with features of the Websites, App and Services. Our surveys may ask visitors for demographic information such as age, gender, and education. We use survey information for evaluation and quality improvement purposes, including helping Cloudnine to improve information and services offered. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and Web log data may be stored for future evaluation and quality improvement activities.
N. Comments or questions sent to us using email or secure messaging forms will be shared with our employees, software application service providers, diagnostic services providers and other health care professionals and consultants, who are most able to address the comment or question. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. Some of our services such as our automated appointment selection and prescription refill for Cloudnine generated prescriptions interact directly with other Cloudnine data systems. Data about your transaction may be stored in these systems, and available to people who test and support these systems. When you use a service on the Websites or the App to interact directly with Cloudnine health care professionals, some information you provide may be documented in your medical record, and available for us to guide your treatment as a patient.
O. Our Websites and the App may include social media features, such as the Facebook, Twitter, etc. buttons. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with these Features are governed by the privacy statement of the company providing them.
P. If you are using the Websites or App, with your permission, we will use the geo-location feature of your mobile device or similar feature of the device you are using to access the Websites. When you download and use the App, we automatically collect information on the type of device you use, operating system version, and the device identifier. Cloudnine and its Partners do not share your location information with any other third party. You may opt out of location based services on your mobile phone by changing the relevant/ applicable setting at your device level.
Q. Cloudnine does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organisations, save and except for the purposes of registration of the Users (the collection, usage, storage, transmission and disclosure of which each User must agree to abide by the terms of use in order for Cloudnine to effectively render the Services).
R. Cloudnine has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, Cloudnine or its Partners shall not be held liable for any loss whatsoever incurred by the User.
S. Cloudnine ensures that, cloudnine and its partners implement reasonable security practices and procedures that are commensurate with respect to the information being collected and the nature of Cloudnine’s business. The reasonable security practices and procedures implemented by Cloudnine include but are not limited to: encrypting data when it is on the move using industry standard practices, regularly changing production keys and password, secure access to all production servers, performing regular security updates on its servers and more.
T. Cloudnine takes your right to privacy very seriously and other than as specifically stated in this privacy Policy, will only disclose your personal information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Cloudnine, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.
U. Cloudnine may also disclose or transfer End-Users’ personal and other information provided by the user, to a third party as part of reorganization or a sale of the assets of Cloudnine or one or more division/s of Cloudnine. Any third party to which Cloudnine transfers or sells its assets to, will have the right to continue to use the personal and other information that Users provide to cloudnine, in accordance with the Terms of Use.
V. To the extent necessary to provide Users with the Services, Cloudnine may provide their personal information to third party contractors who work on behalf of or with Cloudnine to provide Users with such Services, to help Cloudnine communicate with Users or to maintain the Website or App. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies.
4. CASUAL / ONE TIME VISITORS:
a. No sensitive personal data or information is automatically collected by Cloudnine from any casual visitors of this website, who are merely perusing the site.
b. Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave the Website immediately.
c. If you, as a casual visitor, have browsed any page of this Website prior to reading the privacy statements set out herein, and you do not agree with them, normally quitting the browser should ordinarily clear any temporary cookies installed by Cloudnine. We, however, encourage you to use the “clear cookies”
functionality of your browsers to ensure such clearing / deletion, as Cloudnine cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.
d. You are not a casual visitor if you have willingly submitted any personal data or information to Cloudnine through any means, including email, post or through the registration process on the Website or App. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.
5. CONFIDENTIALITY AND SECURITY
a. Your Personal Information is maintained by Cloudnine in electronic form on its or its employees’ and Partners’ equipment.
Such information may also be converted to physical form from time to time. Cloudnine takes necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Cloudnine’s business.
b. No administrator at Cloudnine will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone or device. Be sure to log off from the Website when finished. Cloudnine and its Partners do not undertake any liability for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Cloudnine by sending an email to online.support@cloudninecare.com. You shall be liable to indemnify Cloudnine, its employees and Partners due to any loss suffered by them due to such unauthorized use of your account and password.
c. Cloudnine makes all User information accessible to its employees only on a need-to-know basis.
d. Part of the functionality of the Services is assisting the patients, customers and other stakeholders (like doctors, labs, pharmacies, customer care executives and others) to access information relating to them. Cloudnine may, therefore, retain and submit all such records to the relevant patients, their doctors or other stakeholders.
e. Notwithstanding the above, Cloudnine is not responsible for the confidentiality, security or distribution of your personal information by our Partners and third parties outside the scope of our agreement with such Partners and third parties. Further, Cloudnine and its Partners shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Cloudnine and its Partners including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
6. CHANGES / AMENDMENTS TO PRIVACY POLICY
Cloudnine may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Cloudnine treats User’s personally identifiable information, or in the Privacy Policy itself, Cloudnine will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. If you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact online.support@cloudninecare.com to deactivate your account. Unless stated otherwise, Cloudnine’s current Privacy Policy applies to all information that Cloudnine has about You and Your account.
If a User uses the Services or accesses the Website or uses the App after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
7. CHILDREN’S AND MINOR’S PRIVACY
Cloudnine strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental
permission. Although the Cloudnine Website, App and Services are not intended for use by minors, Cloudnine respects the privacy of minors who may inadvertently use the internet or the mobile application.
8. CONSENT TO THIS POLICY
You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website, the App and its Services signifies your assent to this Privacy Policy. Your visit to the Website, use of the App and use of the Services is subject to this Privacy Policy and the Terms of Use.
9. CONTACT INFORMATION
If you have questions about this Privacy Policy or Cloudnine’s information collection, use and disclosure practices, you may contact us at privacy.questions@cloudninecare.com. We will respond within a reasonable time to any requests, questions or concerns, which you may have regarding our use of your personal information.
If you have any grievance with respect to our use of your information, you may communicate such grievance to:
The Chief Data Officer,
Kids Clinic India Private Ltd (Cloudnine)
1533 9th Main Jayanagar 3rd Block
Bangalore 560011
Email: privacy.grievances@cloudninecare.com
